Know Before You Go & Frequently Asked Questions
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VISITOR INFORMATION AND  GUIDELINES

The Columbus Museum prides itself on creating an enjoyable and welcoming environment for its visitors. We ask that visitors please observe these guidelines in order to help us ensure a safe and enjoyable experience at the Museum, and to protect our collections for future generations.

GENERAL INFORMATION

What are the Columbus Museum hours?

Tuesday: 10am – 5pm

Wednesday: 10am – 5pm

Thursday: 10am – 8pm

Friday: 10am – 5pm

Saturday: 10am – 5pm

Sunday: 1pm – 5pm

The Columbus Museum is closed on Mondays and holidays.

How much is admission?

Admission to the Columbus Museum is free with a suggested donation to support the Museum’s non-profit commitment to the education, enrichment, and enjoyment of our community.

How do I access the online membership portal?

The online portal is used for members and nonmembers to log in, create a profile, join/renew your membership, sign up for classes and events, and more!

To access the online portal, simply click on the “My Museum Login” link located in the top menu bar on our website, or follow the link HERE.  Are you a new user or forgot your password? Just follow the link to the login page, and directions will be provided to either register or recover your password.

What is the best way to give the Columbus Museum my feedback and suggestions?

The Museum would love to hear your feedback concerning ideas and suggestions for upcoming exhibitions, etc. Please reach out to us by calling 706.748.2562 or emailing us at marketing@columbusmuseum.com.

 

KNOW BEFORE YOU GO

Please store the following items in our complimentary lockers located in the Security Office in the lobby of the Museum: any large bags (measuring larger than 11” x 15” x 6”), packages, back baby carriers, large umbrellas, and tripods. For safety reasons, these items are not allowed in the Museum.

For your convenience, our Security Office offers complimentary bag and backpack check. Should you choose not to check an item that meets our size requirement, please carry the item with only one shoulder strap.

Please follow the instructions of all Museum staff and security officers when asked. These officers help keep the Museum safe for all visitors.

Food, drink, and gum are not allowed in the galleries for the safety of the collection.

Please do not use ink to take notes; only pencils are allowed.

All tobacco products, including chewing tobacco, cigarettes, cigars, and vaping, are not permitted in the Museum.

Please do not touch art or objects on display, sit or stand on platforms, or lean on displays. Even clean hands can damage an object due to the oils present on skin.

VISITING WITH FAMILIES

The following visitor policies will help ensure your experience is a positive one:

Families with children of all ages are always welcome at the Museum.

Strollers are welcome in the Museum, although their use may be restricted during busy times. A limited number of strollers are available for free on a first-come, first-served basis at the Security Desk.

Soft baby carriers may be carried on the front, but not on the back. Hard baby carriers are not permitted.

Restrooms equipped with baby changing stations are located next to the Pound Gallery in the Education wing of the Museum.

Family/unisex restrooms are located on the third floor of the Museum.

ACCESSIBILITY

The Columbus Museum prides itself on being accessible to all visitors. To that end, we strive to provide for all visitor’s needs.

The access point for those with mobility impairments is the east entrance of the Museum. Guests can drive under the Porte-cochére (the covered area on the east side of the building) use it as a drop-off and pick-up point.

There is an elevator for ease of access to upper and lower levels available for visitor use. The elevator is located behind the galleria cases on the first floor.

The Columbus Museum has two handicap accessible bathrooms on the first floor, accessed from the hallway of the Pound South Gallery

Additionally, there are two handicap accessible unisex bathrooms on the third floor located in the A. Henry Nordhausen Gallery.

SERVICE ANIMALS

ADA-approved service animals are welcome at the Museum. Please note that pets and emotional support animals are not permitted.

PHOTOGRAPHY

Photography in the permanent collection galleries is allowed for personal, non-commercial uses purposes (meaning for educational or personal use and not to sell as licensed work) only.  Please observe exhibition-specific photography guidelines when visiting temporary or special exhibition spaces.

The use of flash, tripods, and selfie sticks is prohibited.

Non-commercial photographers (meaning for educational or personal use and not to sell as licensed work) are allowed to photograph within the Museum by appointment only.

Make an appointment by emailing marketing@columbusmuseum.com or by calling 706-748-2562 ext. 5410. Photographers will be asked to sign in when they arrive at the Museum for their appointment.

Appointments are not required for shoots in the Bradley Olmsted Garden.

The Columbus Museum reserves the right to refuse access and/or photo, video, or audio recording rights to any visitor or group, at any time, anywhere on Museum property.

To obtain photographs of objects or art owned by the Museum for any purpose other than private and non-commercial use, please inquire with the Museum’s Collections Manager.

 

*Note:  The Columbus Museum reserves the right to adapt or amend any policy at any time.*

 

 

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